Privacy policy
Issued on 11th of September, 2024
Welcome to www.fastcharger.app (“Web-site”) & Fast Charger App (“App”).
The owner and operator of the Web-site is Power Link Electronic Equipment Rental, a limited liability company registered in the United Arab Emirates (“UAE”) under license number 1208868 (“Company”).
This Privacy Policy and all policies and additional terms (if applicable) posted on the Web-site set out the terms on which we offer you access to and use of our Web-site, Mobile application, Charging stations & Powerbanks (collectively, the “Service”). You can find all of our policies and additional terms here: www.fastcharger.app (“Legal Documents”).
The Company may update this Policy by posting it on the Web-site. The User is recommended to check the Web-site regularly to ensure she/he is familiar with any changes to this Policy.
References in this Privacy Policy to “User”, “you” or similar are references to you as an individual or legal entity as the case may be.
The Company is committed to protecting and respecting your privacy rights. This Privacy Policy provides you with information about what personal data we collect, how we use that personal data, disclosures of your personal data to third parties, and the legal bases on which we rely to process your personal data.
The Company takes appropriate measures to protect User’s personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while the Company strives to protect User’s personal information, absolute security cannot be guaranteed.
It is important that Users keep their personal data up-to-date & correct.
1. WHAT PERSONAL DATA IS PROCESSED.
Categories of data the Company process, source of these data, and purposes of processing are as follows:
| Source | Data | Purposes |
|---|---|---|
| You provide to us directly | Name Email address Phone number (optional) |
To identify you as our user and communicate with you about your rentals & orders |
| Banking information | To proceed with your payment | |
| Email address | To send you service information about your rentals & orders and, if you consented to it, marketing messages. | |
| Fill-in forms | To provide you with feedback and special offers, process your request to customer support, arrange your participation in marketing contests or any other activities | |
| Received from your device and our apps | IP address; device identifier, type and model; browser or mobile application details | To secure access to your account and our IT-systems |
| Generated when you interact with the app | Time spent to consume the Service; services or goods ordered most often; average order value | To improve the app and user experience; provide relevant features, modify apps interfaces; expand our customer base; improve our marketing and economic strategy; and prevent unauthorized orders |
| Generated when you communicate with our customer support team | Recordings of the conversations. Specified by you at your discretion; requested by us at our discretion | To resolve issues related to our apps, disputes and legal claims; control the quality of the service provided |
2. HOW AND WHY IS YOUR PERSONAL DATA IS PROCESSED?
2.1. The data that User provides to the Company directly is required in order for the app to function properly. Without such data, you would be unable to place an order, proceed with the payment or use other functionalities.
2.2. Data generated when you interact with the apps, received from the authentication tool used by you in apps provided by our partners, or received from our marketing agencies are used to achieve a legitimate interest while respecting your rights.
2.3. We may request your consent to use data to arrange your participation in marketing contests or any other activities. In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us. You can refuse to provide such consent and it will not affect your ability to use our apps.
2.4. In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.
2.5. We process your data until the purpose for processing them is achieved. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties. For example, order-related data are stored for the relevant limitation period.
2.6. Phone conversations with our customer support team are recorded if they are made through the apps or contact details indicated in the apps or Charging stations & Power Banks. The recordings could be used in the context of disputes and legal claims, as well as to control the quality of the service provided. Recordings are kept for 30 days. They are available only to our authorized personnel.
2.7. The Company may share User’s personal information with third parties who provide services to the Company, such as customer support, financial operations, web-site hosting, email delivery and etc. User’s personal information may be shared to the extent necessary to provide these services, and the Company will require third parties to protect User’s personal information in accordance with Law & Privacy Policy.
2.8. The Company may also share User’s personal information if it is required to do so by law, or if the Company believes that such disclosure is necessary to protect its rights, rights or safety of others.
3. HOW TO CONTACT US.
You can reach our customer support team via the mobile app or email [email protected].